Welcome to LoanCare’s Customer Advocate Website!

At LoanCare, we take our service and customer loyalty seriously. This platform is designed to assist you if you need to contact our customer service representatives who specialize in research and customer inquiries. We hope that this website empowers you to contact us for any questions or concerns you may have with your loan or with the servicing of your loan.

What is an Advocate?

An advocate is a person who investigates, reports on, and helps address questions or concerns. An advocate represents the interest of the borrower and acts as an intermediary in order to resolve concerns and address questions.

Why does LoanCare have Advocates?

The customer advocate, an employee of the company, is your direct liaison to management. They provide a resource and process to answer your questions and help resolve your concerns.

Please do not hesitate to contact us!

Our advocates are specialized to assist you by:

  • Answering questions you have about your loan or our service.
  • Bringing resolution to your inquiry.
  • Ensuring that your concerns are addressed in a timely and professional manner.

Did you know?

  • LoanCare’s peak hours normally occur on Mondays, during the 1st and the 15th of the month, usually between 11 a.m. and 3 p.m.
  • We have a voice response unit (VRU) that may help you with some of your servicing questions.
  • We have additional information on MyLoanCare.com that may provide solutions to some of your questions or concerns.