Contact Us

Business Hours

Our customer service and collection contact business hours are:
Monday through Friday from 8 a.m. to 10 p.m., EST
Saturday from 8 a.m. to 3 p.m., EST

Telephone Numbers

Customer Service:
800.274.6600
Collections:
800.909.9525

Mailing Addresses

Loan Inquiry:

LoanCare
Attn: Consumer Solutions Department
P.O. Box 8068
Virginia Beach, VA 23450

Payments:

LoanCare
P.O. Box 37628
Philadelphia, PA 19101-0628

Notice of Error/Information Request:

LoanCare
Attn: Mortgage Resolution Unit
P.O. Box 8068
Virginia Beach, VA 23450

Overnight Address:

LoanCare
3637 Sentara Way
Virginia Beach, VA 23452